Frequently Asked
Questions

The Sustaining Impact Summit is a hybrid, multi-day event that brings together social innovators and ecosystem actors across Africa to explore how to build and sustain impact.

The summit will be held from August 27 to 29.

The summit is hybrid. In-person masterclasses will be hosted across multiple African countries including Kenya, Ghana, Nigeria, Tunisia, Namibia, South Africa, Ethiopia, Uganda, Tanzania, and Côte d’Ivoire.

• Virtually (free): Day 1 and Day 2 general sessions.
• In-person (paid): If chosen for Day 1 and Day 2 masterclass participation.
• Premium (paid): Day 3 executive sessions, whether attending virtual or in-person.

• Virtual attendance: Free (Day 1 & 2)
• In-person (Day 1 & 2): Paid access required
• Day 3 premium sessions: Paid access required

If you register for Day 3 (Premium), you will not need to pay separately for in-person access on Day 1 and Day 2.

Refund requests must be submitted at least 14 days before the event start date. Requests made after this period will not be eligible for a refund.

Tickets are not transferable. However, you may cancel your registration and request a refund (if eligible), which can then be used by another participant to register separately.

• Day 1 sessions and virtual masterclasses will be recorded and shared.
• In-person sessions and Day 3 sessions will not be recorded.

Participants may record sessions for personal use. If shared publicly, proper credit must be given to the summit and speakers.

Participants will gain practical tools, professional connections, funding insights, and strategies to build and sustain impact across Africa.

The Deal Room is a curated space designed to connect selected social innovators with potential funders, investors, and partners.

Selection is based on factors such as readiness, alignment with the summit theme, and the strength of the solution or organization. Please note that participation in the Deal Room does not guarantee funding, investment, or partnership outcomes.

Participation may be subject to application or invitation. Selection is based on readiness, relevance, and alignment with the summit focus.

You will receive an exclusive Zoom link and unique passcode via email before the summit begins. Simply click the link at the scheduled time to join the session. Ensure you have the latest version of the Zoom app installed on your device for the best experience.

You can listen to the summit in your preferred language (English or French).

If using a Computer (PC/Mac):
Look at the bottom of your Zoom screen, click the Interpretation (globe) icon, and select your language. To hear only the translator, click the globe again and select "Mute Original Audio".

If using a Phone or Tablet:
Tap your screen to bring up the menu, tap the More (...) icon at the bottom right, and tap Language Interpretation. Select your language and tap "Done".

Zoom can automatically translate what speakers are saying into subtitles on your screen! Here is how to turn them on:

If using a Computer (PC/Mac):
1. Click the Show Captions (CC) button at the bottom of your screen to turn them on.
2. To change the language, click the little arrow next to the CC button, click Translate to, and select English or French.

If using a Phone or Tablet:
1. Tap your screen, then tap the More (...) icon at the bottom right.
2. Tap Captions to turn them on.
3. To change the translation language, tap More (...) again, go to Meeting Settings, and select your translation language under the Captions section.